Resolve in one reply
Customers show you the issue on video and you answer with a step-by-step video.
Customer SuccessFor VPs and heads of customer success and onboarding managers
Onboard customers faster with videos they watch
Build personal onboarding and a self-serve knowledge base from the recordings your team already makes. You raise CSAT and cut ticket time.
See dadan in action1:00
Trusted by 40k+ members, including teams at
Built around your numbers
Move the metrics your QBR tracks
Personal answers your team can scale
Your face and voice explain a fix better than a canned macro.
Onboarding customers finish
You give customers short, localized walkthroughs at each onboarding step.
Spot risk before renewal
You see who watched onboarding and who went quiet.
One video platform for your CS team
Support customers from kickoff to renewal
01ONBOARD
Personal onboarding without the calendar
Record a personal welcome and walk through each customer’s setup on screen. Customers watch on their own time, and you reuse your best walkthroughs across accounts.
- Branded intros for a polished first impression
- Playlists for each onboarding stage
Moves the needle onTime to first value and onboarding completion
02UNDERSTAND
Let customers show you the issue
Send a video request link. Customers record their screen in one click with nothing to install, and you see what happened instead of guessing from a ticket.
- Arrives with a transcript and AI summary
- Embed requests in your help widget
Moves the needle onAverage ticket turnaround and first-contact resolution
03GUIDE
Show customers where to click
Annotate your recordings and add step markers, then turn them into guides with screenshots. Customers follow along click by click.
- Step markers and on-screen annotations
- Searchable chapters and transcripts
Moves the needle onCSAT and repeat contacts
04LOCALIZE
Onboard customers in their language
Translate captions and dub onboarding videos, so global accounts get the experience your home market gets.
- AI dubbing and translated captions
- Translated captions for every market
Moves the needle onAdoption and CSAT in international accounts
05SCALE
Build the knowledge base once and reuse it
Save each answer to a searchable library and embed it in your help center. Check who watched before you answer the same question again.
- Viewer notifications and analytics
- Embed in your help center or product
Moves the needle onTicket volume per account
4:56
1:12
2:40
3:27Your team explains things on calls each day. Record those explanations and reuse them.
Try Dadan Today. No credit card required.
Also included
More tools at no extra cost
Meeting recorder and AI notes
Capture kickoffs and QBRs with summaries and action items.
Video analytics
See who watched and what they skipped.
Interactive CTAs
Add a book-a-call or upgrade button inside the video.
Comments and reactions
Customers reply at the moment they have a question.
Video and transcript editor
Trim, add text and fix mistakes in the transcript.
Privacy protection
Send account-specific videos on locked, expiring links.
Collect Feedback
Add polls, quizzes, and open-ended questions to your videos.
Track Engagement
Understand how customers engage with your onboarding and support videos.
Customer stories
How client-facing teams scale support
Client onboarding & support
Brovisuals built a searchable video knowledge base for the custom platforms it ships. Clients search chapters and transcripts for answers, and the team checks who watched before answering a question twice.
400+tutorial videos35+client platforms supported
Read the full story
Async client communication
Clients in Europe, the Middle East and the US send Isaac their challenge through a video request, and he answers with a personal video. He reviews hour-long sessions in minutes using AI transcripts.
Asynccoaching modelNewservice lines and revenue
Read the full story
Customer love
In their words
“We can see if someone watched the tutorial or not. If they didn’t, we can guide them to it instead of explaining everything again.”
“Dadan lets me deliver one-on-one support without being tied to a calendar. I can respond on my own time, my clients can watch on theirs, and nothing gets lost.”
“If we had to explain everything in meetings, it would take hundreds of hours. Now, we just send the video.”
Pricing
Save up to 43% with annual billing
Choose the plan that best fits your team’s needs. No credit card required.
Lite
For individuals getting started
$8/user/month (billed yearly)
$14 on monthly billing
- Unlimited videos, recording up to 4K
- 25 GB storage
- 5 Guides/month (10 steps each)
- 5 min AI dubbing/month
- Custom CTAs, quizzes and lead forms
Pro
For power users and small teams
$14/user/month (billed yearly)
$24 on monthly billing
- Everything in Lite, plus unlimited storage
- Unlimited AI credits
- 15 Guides/month (50 steps each)
- 60 min AI dubbing/month
- 10 hours meeting recording/month
Business
Best for CS teamsFor teams rolling dadan out
$14/user/month
per seat on annual billing, min. 3 seats
- Everything in Pro, plus 25 GB uploads
- 25 Guides/month (100 steps each)
- 90 min AI dubbing/month
- 15 hours meeting recording/month
- Priority support and a dedicated account manager
Want the free plan or the full feature list? Compare all plans
FAQ
Questions before you start
Still deciding? Try it on your own workflow first. No credit card required, cancel anytime.
Get Started TodayHow can videos improve customer onboarding?
Videos help customers understand product features, follow workflows, and complete tasks at their own pace. Dadan lets you create and share onboarding videos with customers.
Can I create personalized customer onboarding videos?
Yes. You can record product walkthroughs, explain specific workflows, and create tutorials tailored to different customer needs.
Can customers record and share their issues through video?
Yes. Dadan allows customers to record their screens and webcams, making it easier to demonstrate problems and explain issues to your support team.
Can I create multilingual customer onboarding videos?
Yes. Dadan supports AI-powered video dubbing and translation to help you create content for customers who speak different languages.
How can I reduce repetitive customer support questions?
Create reusable tutorials, step-by-step Guides, and video explanations for common questions so customers can find answers without repeatedly contacting support.
Can I track how customers engage with onboarding videos?
Yes. Dadan provides video analytics, including views, watch duration, and viewer interactions, to help you understand content engagement.
Does dadan run on Mac and Windows?
Yes, and on Chrome and Edge as extensions or in any modern browser. You can record screen, camera or both in up to 4K.
Can we keep our content private?
Yes. You can lock share links with a password, set them to expire and turn off downloads. [Add your security and compliance details here.]
Can I cancel anytime?
Yes. You change or cancel your plan from account settings.
Give customers a CSM they can reach at 2 a.m.
Onboard and support customers with video across time zones and languages.
No credit card required · Mac, Windows, Chrome & browser